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Chewy Privacy Policy
Effective Date: 24.4.25
Chewy ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://eatchewy.com.au, use our services, or interact with us. By using our services, you agree to the terms outlined in this policy.
We collect personal information to fulfil orders, improve your experience, and send you helpful updates.
We never sell your data.
You have the right to access, update, or delete your information.
Your privacy is important to us—always.
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with the Spam Act 2003 (Cth) in relation to electronic communications.
Depending on how you interact with us, we may collect:
Contact Information: Name, email address, phone number, shipping/billing address
Order Details: Product purchases, payment confirmations, delivery preferences
Account Information: Username, password, order history
Shopping Behaviour: Wishlist items, cart actions, viewed products
Customer Support Communications: Messages, reviews, queries
If you subscribe to SMS marketing:
We may send text updates or promotional offers (max 4 per month)
You can unsubscribe at any time by replying STOP
Directly from you when you place an order, sign up for marketing, or contact support
Automatically through cookies and site analytics (e.g., IP address, device info, session data)
From third parties such as payment processors, Shopify, or ad platforms
We use your personal info to:
Fulfil and manage your orders
Communicate order updates and offers
Provide customer support
Improve and personalise your experience
Prevent fraud and secure our platform
Comply with legal obligations
We use cookies to remember your preferences, track site usage, and improve performance. You can disable cookies in your browser, though it may affect site functionality. Learn more: Shopify Cookies
We may share your information with:
Service Providers: e.g., Shopify, fulfillment centres, payment processors
Marketing Partners: For targeted ads and analytics
Government or Legal Authorities: When required by law
In the case of a merger or sale
Your data may be stored or processed in countries like the United States or Canada. We ensure adequate protection under the Australian Privacy Principles and recognised transfer mechanisms.
You have the right to:
Access and correct your personal info
Request deletion of your data
Opt out of marketing and SMS communications
To make a request, email us at help4chewy@gmail.com
We will not discriminate against you for exercising your rights. We may require identity verification before processing your request.
Our services are not directed to children under 16. We do not knowingly collect information from children. If we become aware of such collection, we will delete the data promptly.
While we implement security measures to protect your info, no system is completely secure. We retain data only as long as necessary for order fulfilment, legal compliance, and business needs.
For questions about this Privacy Policy or your personal data, reach out to:
Chewy
Email: vibes@eatchewy.com.au
Website: https://eatchewy.com.au
We may update this policy occasionally to reflect changes in our practices. The latest version will always be posted here.
Thank you for trusting Chewy with your information — we’ve got you.
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